Support
Support
EOL Notice



Sales Information
Where to Buy
Become Partners
 
Sales Contact
sales@edge-core.com
+886-3-563-8888
 
Warranty Information

SMC Limited Product Warranty Statement

Nothing in this Limited Warranty affects your rights as a consumer.

The Limited Warranty detailed below is granted by SMC Networks Corporation (hereinafter referred to as "SMC Networks") and applies to SMC brand hardware products (hereinafter referred to as the "Product" or "Products") sold by SMC Networks subsidiaries, affiliates, authorized resellers, or country distributors (hereinafter referred to as " SMC Networks Resellers"). The warranty period stated below supersedes and replaces the warranty period as stated in the user manuals for the relevant products.

The warranty period is effective on the date of purchase of the Product from SMC Networks or a SMC Networks Reseller. The dated sales or delivery receipt showing the date of purchase serves as the proof of purchase. You may be required to present the proof of purchase to avail of the warranty service. If there is no proof indicating the purchase date, the manufacture date shall be considered as the beginning of the warranty period. It is further recommended that a user registers the purchased product/s at www.smc.com within 30 days of purchase to enjoy more solid Warranty service. The Warranty extends only to the original end user purchaser and is not transferable to anyone who obtains ownership of the Product from the original end user purchaser.

For product bought after 5/1/2012:

Product Category  

Warranty

Smart Fast Ethernet Switch    
Smart Fast Ethernet PoE Switch
Smart Gigabit Ethernet Switch
Smart Gigabit Ethernet PoE Switch
Unmanaged Fast Ethernet Switch
Unmanaged Gigabit Ethernet Switch
Unmanaged Fast Ethernet PoE Switch
Unmanaged Gigabit Ethernet PoE Switch
Wireless AP
Wireless Broadband Router
Wireless ADSL Broadband Router
ADSL Broadband Router
Home Plug Powerline Adapter
Home Plug Powerline Wireless Adapter
PCIe Network Interface Card
USB Network Interface Card
Multimedia Wireless Adapter

2 years*
 
For product bought after 5/1/2012:

Product Category  

Warranty

Smart Fast Ethernet Switch    
Smart Fast Ethernet PoE Switch
Smart Gigabit Ethernet Switch
Smart Gigabit Ethernet PoE Switch
Unmanaged Fast Ethernet Switch
Unmanaged Gigabit Ethernet Switch
Unmanaged Fast Ethernet PoE Switch
Unmanaged Gigabit Ethernet PoE Switch
Wireless AP
Wireless Broadband Router
Wireless ADSL Broadband Router
ADSL Broadband Router
Home Plug Powerline Adapter
Home Plug Powerline Wireless Adapter
PCIe Network Interface Card
USB Network Interface Card
Multimedia Wireless Adapter

2 years*
*:Products must be registered within 30 days of purchase in order to take advantage of an extended warranty period and a proof of purchase (invoice or sales receipt) has to be provided.
 

SMC Networks warrants the Products will be free from defect in workmanship and materials under the normal use during the warranty period as provided above for respective Product segment. SMC Networks may, at its own discretion, repair or replace any product not operating as warranted during the applicable warranty period with a similar or functionally equivalent product in accordance to the term of the applicable law.

In the event that the Product is found to be defective during the warranty period, the consumer shall inform SMC Networks Technical Support within the warranty period. For warranty service, the Product shall be returned to SMC Networks for repair or replacement. If the product cannot be repaired it will be replaced by a Product with the same, similar, or with equivalent features as the case may be without prejudice to any remedy compulsory at applicable law.

SMC Networks shall strive to repair or replace any Product returned under the warranty in a reasonable turn-around-time. Due to the appearance of new technologies (for example new stacking connectors), the existing ones returned to SMC Networks could become obsolete and therefore SMC Networks may replace such obsolete Products with other Products in the same or similar range which have incorporated the new technologies. Replacement units will match or exceed the features of the defective unit but may have certain hardware differences. If the defective Product is part of a switch Products stack, SMC Networks will not be liable for repairing or replacing all of the switch Products in the stack but only the defective switch Product.

All Products returned to SMC Networks for the replacement shall become SMC Networks' own property. All replaced or repaired products will have a continuing warranty for thirty (30) days or the remainder of the initial warranty, whichever is more beneficial to the consumer. SMC Networks shall not be responsible for any consumer combined software or hardware and the configuration information or data introduced into the memory or any content stored or integrated into the Product by consumer when perform the warranty service.

Before returning a Product, all accessories and complements that the consumer may have installed, such as expansion modules, should be removed. SMC Networks shall not be responsible for such items if they are returned together with the Product.

Consumer is required to contact SMC Networks' Technical Support for return of the defective Product. Please make referral to the warranty information on www.smc.com for the detailed steps of the return process.

WARRANTIES EXCLUSIVE: IF AN SMC NETWORKS PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CONSUMER'S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION, AT SMC NETWORKS' DISCRETION. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PRODUCTS ARE NOT WARRANTED TO OPERATE UNINTERRUPTED OR ERROR FREE. SMC NETWORKS NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. SMC NETWORKS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CONSUMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, FORCE MAJEURE EVENT OR ANY OTHER HAZARD.

LIMITATION OF LIABILITY: IN NO EVENT, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), SHALL SMC NETWORKS BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE, LOSS OF BUSINESS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF SMC NETWORKS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU. NOTHING IN THIS WARRANTY STATEMENT SHALL BE TAKEN TO LIMIT AND AFFECT YOUR RIGHTS COMPULSORY AT APPLICABLE LAW.